Terms and Conditions

The present terms and conditions (T&C) are posted on the website didonjewellery.com (Website), which is owned by Didon Jewellery FZ LLC (Didon).The T&C are intended to govern your utilisation of the Website and any services provided by Didon to you through the Website.

Didon may elect to change the T&C from time to time without any prior notice. The change will be implemented by posting amended T&C on the Website. If you use the Website or avail from any service through the Website, you are deemed to have fully and unconditionally consented to be bound by the version of the T&C posted on the Website at the date and time of your use. Notwithstanding, if a new law or an amendment to an existing law requires a change of the T&C after you have availed from a service through the Website but before such service has been fulfilled, Didon may have to apply that new/amended law to your concerned service. You are also deemed to have fully and unconditionally consented to be bound by any change.

Creating an account

In order to take advantage of the services of this Website, you can create an account and register your details. If you do so, it is your ongoing responsibility to make sure that any personal and payment details you provide to Didon is valid, accurate and complete. You are also expected to keep your account details and password confidential and secure. Didon adheres to a Privacy Policy but will not be responsible for any loss suffered through misuse of those details.

If you have doubts about a misuse of your account, please notify Didon as soon as possible.

By registering or availing from a service through the Website you confirm that:

  • You fully and unconditionally agree to be bound by the T&C as amended from time to time;
  • You are at least 21 years of age; and
  • You may legally make payment through the Website.

The Website is intended for personal or gift use only. Commercial usage is not permitted.

Didon reserves the right to decline any order that does not comply with the T&C.


All items posted on the Website are described as accurately as possible, however colours and resolution may slightly vary. All measurements and weights are approximate.


When you place an order through the Website (Order), then subject to your rights to cancel or return the items as set out in the present T&C, you commit to purchase the items described in that Order, at the price indicated including any delivery charges, taxes and duties as applicable.

Any Order placed through the Website remains subject to the approval of Didon and will be processed only after payment has been duly secured. Didon reserves the right to withhold in its sole discretion any Order including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability.

Didon cannot guarantee the availability of an item stated to be available, as inventory can change. If an item is available when an Order is placed but sold out by the time Didon processes the Order, Didon will notify you as soon as reasonably possible.

Receipt of any Order will be acknowledged by email. However, the Order will be confirmed only when you receive a notification by mean of an email from us confirming dispatch of the relevant item(s). No party other than Didon has the authority to confirm acceptance of the Order. The Order once confirmed is deemed concluded in Dubai, United Arab Emirates.

Privacy Policy

Please refer to our Privacy Policy posted on the Website for details on how we deal with your data.


By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to make the payment.

When you make a purchase using a payment method/partner in a currency different than AED, the payment will be subject to the currency exchange rate and/or payment fees applied by your card issuer at the time your payment is completed.


Prices are posted on the Website in USD. Prices are exclusive of any delivery charges, cash handling fees, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.

The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options and costs.

Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur.

If an error occurs and your Order has already been processed, then we may at our discretion:

  • cancel the Order (or part thereof),
  • arrange for collection of the mis-priced item(s) from your original Order delivery address in the UAE and issue you a full refund including original Order delivery fees, taxes, cash handling fees and duties (if applicable);
  • where the price you paid is lower than the actual price of the item, require you to honour the price in your Order; or
  • where the price you paid is higher than the actual price of the item, refund you the difference;

If an error occurs and your Order has not yet been processed, then we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.

Promotional Offers

From time to time, we may post promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period.

Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without prior notice.


Didon may repair purchased items upon your request. Prior to initiating any repair work, Didon will issue a quote for the cost of the repair works and materials and will seek your approval and payment of repair cost.

Intellectual Property Rights

Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to any graphics, photographs, including all image rights, sounds, music, video, audio, layout or text, including our software, HTML or other code contained in the Website. All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us. Any reproduction or redistribution of the Website’s content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing the content for your own personal use. No right, title or interest in any downloaded content is transferred to you as a result of any such downloading or copying.

Third Party Sites

Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any information/data that is posted on third parties’ websites. We are also not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, items or services available on such third parties’ websites.

No Warranty

Except as otherwise provided in the present T&C or as required in the applicable laws, Didon makes no representation, warranty or undertaking and covenants no other conditions, express or implied, regarding any matter, including, without limitation, the suitability, fitness for a specific use or purpose of any item purchased through the Website.

Your use of the Website is made at your sole risk. Didon reserves the right to restrict or terminate any access to the Website at any time.

Save as required by law, Didon make no warranties or undertakings that:

  • the access to the Website will be uninterrupted or error-free;
  • the Website will be secure;
  • the Website or the server that makes the Website available will be virus-free; or
  • the information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete.

Any download of content from the Website is done at the user’s sole risk. You will be exclusively responsible for any damage to your computer/device or loss of data that results from the download of any such content.


Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of any item purchased through the Website or the use or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event Didon will be liable for any amounts in excess of the amount paid by you for the item(s) in respect of which the claim arose.

Nothing in these T&C is intended to impact any rights you or we may have under any applicable law.

We are committed to respecting individual rights including but not limited to moral, cultural and religious rights in accordance with the applicable laws.


You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the T&C, including the use by third parties accessing the Website using your account caused by your action or inaction.

Entire T&C

You acknowledge and agree that these T&C constitute the complete and exclusive terms and conditions between us concerning your use of the Website and any purchase by you of any item through the Website.

No waiver

Any failure to exercise or any delay by Didon in exercising its rights or remedies under these T&C shall not be construed as a waiver thereof. The rights and remedies provided by these T&C are cumulative and are not exclusive of any rights or remedies provided by law.


If any term of these T&C is held to be illegal or unenforceable, the remaining terms - or parts thereof - will not be affected and will remain in full force and effect.

Governing Law and Dispute Resolution

These T&C are governed by the Federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising hereunder are subject to the exclusive jurisdiction of the Dubai courts.